Troubleshooting
Problem
With a distributed installation, when running a report we randomly get an error or the report is running fine.
And servers status appear as 'Unavailable' in Administration Console
And servers status appear as 'Unavailable' in Administration Console
Symptom
The error message we get is always the same:
"RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence."
Following messages appear in Administration console:
- One server is in "Unavailable" status - Dispatchers for that server are in "unknown" status
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16402491