IBM Support

Steps to Configuring Enhanced Services

Troubleshooting


Problem

This document contains the steps to configure Enhanced Services.

Resolving The Problem

Enhanced Services is an optional part of Facsimile Support. It was once called Fax Requester and was a separate product. In R310, FAX/400 and Fax Requester was combined into one product, Facsimile Support for iSeries.

Enhanced Services provides the following functions:

oOutbound status job
oClean-up job
oInbound Receive for auto printing and filing
oAuto Retries on particular messages
To configure Enhanced Services, a fax profile is required. In addition, you must be a Fax Administrator. If this is the first time setting this up, sign on as QSECOFR (or as a user profile that has *SECOFR for User class) and run the CRTFAXPRF command. This creates a fax profile for every user on the system. If you prefer to add one profile at a time, use the WRKFAXPRF command and F6 to Add. Running this command without a profile results in the following message: FRQ1010 - No fax profile exists for user &2.

You can take the menu options for each section under GO FAXADM options 22, 23, 24 and 26. Or you can run the CFGFAXSRV command, and press F4 to prompt and then enter on *ALL and it will display the following parameters:

Note: The parameters in bold are the most critical.

Configuration option . . . . . .   *ALL          *ALL, *ENABLEOV400...    
Fax and OfficeVision for AS/40     *NONE         *ENABLE, *DISABLE, *NONE  
Document print device  . . . . .   *NONE          Name, *NONE              
Start outbound fax status job  .   *YES          *YES, *NO                
Duplicate status data queue  . .   *NONE         Name, *NONE              
  Library  . . . . . . . . . . .                 Name, *LIBL              
Start fax cleanup job  . . . .    *YES           *YES, *NO   **See NOTE below for additional information          Log & fax retention days . . . .   005           1 - 999                  
Cleanup start time . . . . . . .   220000        Time                      
Start inbound fax receive job  .   *YES          *YES, *NO                
Receive data queue . . . . . . .   QFFRCVDQ      Name, QFFRCVDQ            
  Library  . . . . . . . . . . .     QUSRSYS     Name, *LIBL              
Duplicate receive data queue . .   *NONE         Name, *NONE              
  Library  . . . . . . . . . . .                 Name, *LIBL              
Print all received faxes . . . .   *NO           *YES, *NO                
Fax print device . . . . . . . .   *JOB          Name, *JOB, *SYSVAL  
Number of copies . . . . . . . .   001           1 - 255                      
Start page . . . . . . . . . . .   00001         00001 - 99999                
End page . . . . . . . . . . . .   *END          1 - 99999, *END              
Paper size . . . . . . . . . . .   *LETTER       *LETTER, *LEGAL, *A4, *B4    
Mapping value  . . . . . . . . .   *POSITION     *POSITION, *CENTER, *SCALE  
Delete fax after print . . . . .   *NO           *NO, *YES                    
File all received faxes  . . . .   *YES          *YES, *NO                    
Document . . . . . . . . . . . .   *GENERATE     Name, *GENERATE              
Folder . . . . . . . . . . . . .   'RCVFAX'                                    
                                                                               
Document type  . . . . . . . . .   *RFTDCAFAX    *RFTDCAFAX, *RFTDCA...      
Paper size . . . . . . . . . . .   *LETTER       *LETTER, *LEGAL, *A4, *B4    
Mapping value  . . . . . . . . .   *POSITION     *POSITION, *CENTER, *SCALE  
Delete after file  . . . . . . .   *NO           *NO, *YES                    
Start fax routing  . . . . . . .   *NO           *NO, *YES                    
Fax routing type . . . . . . . .   *BOTH         *TSI, *TONE, *BOTH  
Start user receive program . . .   *NO           *NO, *YES                    
Program  . . . . . . . . . . . .   *NONE   Name, *NONE                  
  Library  . . . . . . . . . . .     *LIBL      Name, *LIBL                  
Start user update job  . . . . .   *NO           *NO, *YES                    
Program  . . . . . . . . . . . .   *NONE         Name, *NONE                  
  Library  . . . . . . . . . . .                 Name, *LIBL                  
Update start time  . . . . . . .   220000        Time                        
Retry failed fax send  . . . . .   *YES          *YES, *NO                    
Retry delay  . . . . . . . . . .   *CURRENT      *CURRENT, 1 - 60 minutes    
Maximum retries  . . . . . . . .   02            01-99                        
Retry message identifiers:                                      
  Message ID . . . . . . . . . .   FAXC708       FAXnnnn, Value  (For additional information, refer to the following notes.)
                                                                 
  Message ID . . . . . . . . . .   FAXC702       FAXnnnn, Value  

Notes:
1.The cleanup job is optional. The default is *YES. In the following parameters, you can set the Log and fax retention days which defaults to 5, and set the start up time which is 22:00. If you do not want your faxes to be automatically deleted, set this to *NO.
2.Retry message identifiers must be added. We typically recommend FAXC708, which is a communications failure caused by line noise, and FAXC702, which is the Busy condition. You have the option to add others, if you prefer. You can also set the number of retries and the delay. Be careful when adding several messages and delays because this can affect your error handling and throughput.

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Historical Number

29250607

Document Information

Modified date:
18 December 2019

UID

nas8N1016709

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