PJ44898: ADDING A BOX COLLABORATION FOLDER MAY FAIL WITH ERROR CODE 400

5.3.1.0-ICM-IF001

APAR status

• Closed as program error.

Error description

• When trying to create a Box collaboration folder on an IBM Case
  Manager case, the creation of the folder may fail with error
  code: 400 if the name of the solution contains spaces.
  
  This is inconsistent across solutions, as certain solution names
  with spaces will not have any issues with the creation of a Box
  collaboration folder.
  
  Here are the solution names that were tested and different
  results were observed
  
  Fail - 'Sample Box Event Handler Solution'
  Working - 'Sample Box EventHandlerSolution'
  Fail - 'AAAAAA BBB CCCCC DDDDDDD EEEEEEEE'
  Fail - 'Ffffff Ggg Hhhhh Iiiiiii Jjjjjjjj'
  
  When the creation fails, Box would return a 400 error:
  
  [3/27/17 1:04:07:697 PDT] 0000013e SystemOut     O
  CIWEB.ICMAPIPlugin Error: [P8Admin(unknown) @ 203.141.91.11]
  com.ibm.ecm.extension.icm.services.impl.CaseBoxService.execute()
  com.box.sdk.BoxAPIException: The API returned an error code: 400
  at com.box.sdk.BoxAPIResponse.<init>(BoxAPIResponse.java:69)
  at com.box.sdk.BoxAPIRequest.trySend(BoxAPIRequest.java:397)
  at com.box.sdk.BoxAPIRequest.send(BoxAPIRequest.java:198)
  at com.box.sdk.BoxAPIRequest.send(BoxAPIRequest.java:173)
  at
  com.ibm.casemgmt.api.box.BoxFolderCollaboration.searchFolder(Box
  FolderCollaboration.java:1024)
  at
  com.ibm.casemgmt.api.box.BoxFolderCollaboration.getSolutionFolde
  r(BoxFolderCollaboration.java:947)
  at
  com.ibm.casemgmt.api.box.BoxFolderCollaboration.getCaseParentFol
  der(BoxFolderCollaboration.java:893)
  at
  com.ibm.casemgmt.api.box.BoxFolderCollaboration.createCollaborat
  ion(BoxFolderCollaboration.java:110)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users trying to create a Box Collaboration folder from a     *
  * Case.                                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Update to 5.3.1.0-ICM-IF001 or later.                        *
  ****************************************************************
  

Problem conclusion

• Fixed in 5.3.1.0-ICM-IF001 or later.  With the fix, when trying
  to create a Box collaboration folder on an IBM Case Manager
  case, the creation of the folder will no longer fail with error
  code: 400 if the name of the solution contains spaces.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R530 PSY

     UP

• R531 PSY

     UP