Troubleshooting
Problem
When trying to access the "Administration console" the following errors are issued: PRS-BST-1604 or DPR-ERR-2109.
Retrying to load the page does not correct the errors.
Symptom
When accessing Administration console or any legacy studio, a presentation service error appears. Occasionally the UI will also display: "DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing".
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16394434