Troubleshooting
Problem
When running a Dynamic Cube report, it fails with the following error :
"XQE error encountered: DPR-ERR-2002 Unable to execute the request because there were no connections to the process available within the configured time limit."
And checking the XQE log files, you find errors similar to the followings :
INFO startup.Audit.RTUsage.qs.XQE.V5DataServer [Thread-42] NA 9300 __ XQE 2608 StartService QueryService failed to start with the following command-line arguments: [D:\apps\ibm\cognos\analytics11\jre\bin\java.exe, -Xms4096m, -Xmx16384m, -Xmnx6144m, -Xmns4096m, -server, -Xscmx100m, -Xshareclasses:cachedir=../javasharedresources,name=cognos10%u,nonfatal, -Xmso512K, -XX:+HeapManagementMXBeanCompatibility, -Xjit:dontInline={gnu/trove/*},{gnu/trove/*}(disableLoopVersioner), -Dcom.ibm.jsse2.overrideDefaultTLS=true, -Xcompressedrefs, -verbose:gc, -Xverbosegclog:D:\apps\ibm\cognos\analytics11\logs\XQE\dq_verbosegc_%Y%m%d.%H%M%S.%pid.log,1,1000, -Xgcpolicy:gencon, -Xdump:tool:events=systhrow,filter=java/lang/OutOfMemoryError,exec=cmd.exe /c del /f /s D:\apps\ibm\cognos\analytics11\data\.xqe.%pid > nul, -DCOG_ROOT=D:/apps/ibm/cognos/analytics11, -DParentProcessID=2608, -Dcubingservices_home=D:/apps/ibm/cognos/analytics11/v5dataserver, -Dcubingservices_data=D:\apps\ibm\cognos\analytics11\data, -DParentProcessPort=59536, -Djava.library.path=D:/apps/ibm/cognos/analytics11/bin64;, -Djava.rmi.server.hostname=BDR-PRCBI01.dc.corp.local, -DenableTraceServer, -ea, -Dorg.dom4j.QName.singleton.strategy=org.dom4j.util.PerThreadSingleton, -Dorg.dom4j.DocumentFactory.singleton.strategy=org.dom4j.util.PerThreadSingleton, -javaagent:bin/tools/ws-javaagent.jar, -jar, bin/tools/ws-server.jar, dataset-service] with console output: JVMJ9GC019E -Xmns too large for -Xms JVMJ9VM015W Initialization error for library j9gc28(2): Failed to initialize Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl4nAAC","label":"Administration-\u003EDynamic Cubes"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.6"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16394380