Troubleshooting
Problem
Encounter the PRS-TRS-0906 error in Cognos when emailing a report.
Steps to Reproduce:
- Run the report as PDF
- Enter the prompts
- Wait for the email option to appear, the click “Select a delivery method.”
- Click “Email Report…”
- Wait for the email dialog window to load (I noticed this takes a few seconds to complete)
- When the email dialog window completes, click OK
Symptom
Getting error PRS-TRS-0906
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl5kAAC","label":"Reporting-\u003EEmail"}],"ARM Case Number":"TS004645822","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16381334