Troubleshooting
Problem
In an installation that is not configured with SSL/TLS/HTTPS, when connecting to IBM Planning Analytics Spreadsheet Services or TM1 Web, the list of available TM1 Servers is not displayed whereas the specified Admin Host has been correctly set, and Architect is able to see the TM1 Servers (even from the TM1 Web server machine itself)
The tm1web.log in "\ibm\cognos\tm1web\webapps\tm1web\WEB-INF\logs" or "\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\logs" contains these errors:
[TM1WebFileWatcher] ERROR () com.ibm.cognos.tm1.web.shares.TM1WebConfig - [] Failed to parse config value for Tm1DirectConnection
[Default Executor-thread-73] ERROR () com.ibm.cognos.tm1.datasource.javaapi.TM1Connection - [] Error retrieving security mode for <TM1WebServerName>: SystemServerNotFound.
[Default Executor-thread-73] ERROR () com.ibm.cognos.tm1.datasource.javaapi.TM1Connection - [] Error retrieving security mode for <TM1WebServerName>: SystemServerNotFound.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16381274