IBM Support

DataPower Best Practices: Most Detailed Error-Report configured through Failure Notification and Throttle Settings

Question & Answer


Question

What are the ideal settings in failure-notification and throttle settings to give the most information possible in an error-report?

Answer

With the following settings, you can expect to get the most information possible when generating an error-report to provide for analysis by support teams.

In Failure-Notification:

  • Upload Error Report 'on'

  • Internal State 'off'

  • Background Packet Capture 'on'

  • Background Log Capture 'on'

  • Background Memory Trace 'on'

  • Always On Startup 'on'

  • Optionally: you can have on-shutdown set to 'On', this helps get extra artifacts before a manual reload or reboot of the device. Always On Startup should always be on as it is the only way to immediately collect data after an unexpected reload

  • If available, save error-reports to the raid opposed to temporary to assure they will be there after a reboot.

In Throttle Settings:

  • Status Log to 'on'

  • Log Level at 'information'

In Statistics (default, and for each custom domain):

  • Statistics 'enabled' inside each domain (this is disabled by default).

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"ARM Category":[{"code":"a8m50000000Cd0eAAC","label":"DataPower->Resource \/ Stability (RS)->High CPU"}],"ARM Case Number":"TS004650549","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Document Information

Modified date:
10 December 2020

UID

ibm16381222

Page Feedback