IBM Support

Introducing Call Home Connect Cloud

Introducing Call Home Connect Cloud

January 12, 2021

Call Home Connect Cloud provides a better way for you to manage your IBM Systems products.

We’re excited to announce that the newly designed Call Home Connect Cloud has replaced Call Home web, offering you with a better way to manage your IBM Systems products.

Screen capture of the Call Home Connect Cloud user interface

Our team has worked hard to address some of your major pain points from Call Home web. Here are just a few of the key features in Call Home Connect Cloud:

A single place to manage your IBM Systems products

Call Home Connect Cloud provides an enhanced live view of your assets, including the status of cases, warranties, maintenance contracts, service levels, and end of service information. Additionally, Call Home Connect Cloud offers links to other online tools and security documents. You can also allow others in your group to have reader or editor access.

Screen capture of Security Bulletins

Screen capture of Associated Users

Easy access to warranty and maintenance information

Call Home Connect Cloud provides detailed information on warranties, maintenance contracts, service levels, and end of service information for each of your assets.

Screen capture of Product Information

Offline mode

Data in the Call Home Connect Cloud continues to be visible even if you lose your network connection. When your connection resumes, updates are displayed immediately.

Real-time updates and notifications

Updates to your assets are displayed in the Call Home Connect Cloud as they happen, ensuring you always see the latest data. You can also subscribe to receive notifications abut important conditions detected for your assets.

Screen capture of Alerts

Screen capture of Notifications

Access to product-specific tools

Call home Connect provides direct links to product-specific tools including Storage Insights and Fix Level Recommendation Tool (FLRT).

Software and firmware level recommendations

Call home Connect provides software and firmware level recommendations for Storage and Power products, including Power LPARs.

Screen capture of Software and firmware level recommendations

With the new tool, you have a single view of what is happening across your entire enterprise for all your IBM Systems products that are registered with IBM Support.

Call Home Connect Cloud supports all Power and Storage products, with IBM Z coming in the future.

Try the new Call Home Connect Cloud today! For help with Call Home Connect Cloud, including details on how to register your machines, refer to the Site Assistance page.

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