IBM Support

CAM-CRP-0026 The underlying socket: 'server_name:port_number' returned an error.

Troubleshooting


Problem

Unable to start Cognos.

Symptom

Open [Root_Cognos_installation_path]/logs/cbs_start_WebSphereLiberty.log file, error message created:

Day Mont date  time ERROR t[xxx] CBSSocketCommand failed to connect, CAM error: <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: 'server_name:port_number' returned an error.</errorMessage><errorStack><errorCode>10061</errorCode><errorMessage>Could not connect the socket, errno: xxxxx(10061)</errorMessage></errorStack></errorDetail>

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3yAAC","label":"Installation and Configuration"}],"ARM Case Number":"TS004604181","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
06 May 2025

UID

ibm16379144