Troubleshooting
Problem
Error message in Cognos Configuration during OKTA namespace test, and users able to login to Cognos portal using Okta.
Symptom
[ ERROR ] Call to IdP failed to get identity. Status 400
Error: unauthorized_client
Error description: The client is not authorized to use the provided grant type. Configured grant types: [implicit, authorization_code, refresh_token, client_credentials].
Error: unauthorized_client
Error description: The client is not authorized to use the provided grant type. Configured grant types: [implicit, authorization_code, refresh_token, client_credentials].
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z0000001jkWAAQ","label":"Security"}],"ARM Case Number":"TS004477150","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16379108