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ITCAM for Transactions Internet Service Monitoring Agent: Profile element values in config panel are missing.

Troubleshooting


Problem

Profile element values in TEP ISM configuration Editor GUI panel are not seen when ISM agent is upgraded to 7.4.0.2 IF04 version.

Symptom

When ISM agent is upgraded to 7.4.0.2 IF04 version, values for profile elements are not seen in the “config” panel. The user is unable to edit the configuration of profile elements in the TEP ISM Configuration Editor “config” panel . But the data of profile elements is seen properly on the ITM portal, under TEP ISM workspaces, because <monitor_type>.xml file present on ISM agent is correctly populated still.

In ismconfig db export  [ using CLI command  like: ismconfig.cmd/sh -u sysadmin -exportdb > ismDB.export ] , output values of profile elements are displayed properly.

The SQL error reported in TEPS logs  is as follows:

(2020/10/30,11:55:34.0058-6D:ctdatabusquery_i.cpp,464,"CTDataBus_i::Query_i::pullSequenceWithTimeout") Exception: text = '[IBM][CLI Driver][DB2/LINUXX8664] SQL1585N  A temporary table could not be created because there is no available system temporary table space that has a compatible page size.  SQLSTATE=54048, GENERIC SQLSTATE: 54048, ERR: -1585
+2020/10/30,11:55:34.0058 SQLExecDirect rc=-1: SQL_ERROR

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS5MD2","label":"Tivoli Composite Application Manager for Transactions"},"ARM Category":[{"code":"a8m500000008i3JAAQ","label":"ITCAM-for-Transactions-\u003EInternet Service Monitoring ISM"}],"ARM Case Number":"TS004382996","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.4.0"}]

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Historical Number

TS004382996

Document Information

Modified date:
08 December 2020

UID

ibm16379102