Troubleshooting
Problem
When installing IBM Planning Analytics Spreadsheet Services using the short-cadence (SC) installer version 59 or earlier, invalid paths could be created in the WebSphere liberty server configuration files. These paths must be corrected in order to run the service, and before upgrading the service.
Symptom
The most common symptom is that the Spreadsheet Services cannot access the TM1 Servers due to invalid Java trust store certificates. When this happens:
- No TM1 Servers are visible in the web interface.
- Error messages referencing the invalid paths will be found in the Websphere Liberty Server logs.
In rare cases, depending on how the LC installation was configured, the Websphere Liberty Server may not be able to run. When this happens:
- The web interface will be unavailable (404 or similar error response).
- Error messages referencing the invalid paths will be found in the Websphere Liberty Server logs.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIaAAK","label":"Installation and Configuration"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
ibm16376124