Troubleshooting
Problem
In an attempt to uninstall Cognos® Analytics, the process fails and returns an error and the application is not removed from the system.
Symptom
Initiating the uninstaller for Cognos® Analytics is unsuccessful and the error "The uninstall is unable to continue. Please make sure all product services have been stopped and applications have been closed. Background process might take some time to stop. Please try again later." is returned. Additionally, checking the installation folder, all files remain. The Cognos® Analytics service is still present in the list of services on the system as well.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16374056