IBM Support

Report with visualization generates RSV-SRV-0040 The report server encountered an internal error

Troubleshooting


Problem

Execution of Cognos® Analytics 11.0.13 report output with visualization throws the error -
RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.
Unable to run any report having visualizations.

Symptom

Unable to run reports with visualizations. Reports having New visualizations, Legacy visualizations, and Charts all encounter the following error.
RSV-SRV-0040 The report server encountered an internal error.
Click Detail to see error stack details.
CCLRuntimeError:SOAP Fault:Fatal: <faultcode>Server</faultcode>
<faultstring>The server did something wrong</faultstring>
<detail>
	<bus:exception><severity>error</severity>
		<errorCode>NO_PROCESS</errorCode>
	<bus:message>
		<messageString>DPR-ERR-2002 Unable to execute the request because there were no connections to the process available within the configured time limit.</messageString>
		<nestingLevel>1</nestingLevel>
        </bus:message>
	<bus:message>
		<messageString>Handler trace back:
			[the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler
			[the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler
			[service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler
			[load_balancer] com.cognos.pogo.handlers.logic.ChainHandler
			[wrapped_lb_forwarder] com.cognos.pogo.auth.NewAuthHandler
			[lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler
			[graphicsServiceChainHandler] com.cognos.pogo.handlers.logic.ChainHandler
			[graphicsServiceHandler] com.ibm.cgsBus.service.GraphicsServiceHandler
		</messageString>
		<nestingLevel>1</nestingLevel>
	</bus:message>
	</bus:exception>
</detail>
CGSServiceError
Run reports with other objects such as Crosstabs and Lists work as expected.
Dashboards with visualizations working as expected.
Encounter the error with Cognos® Analytics 11.0.13 release (11.0.13.18102214) on Linux® or Unix based OS platforms.

Document Location

Worldwide

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Document Information

Modified date:
14 January 2026

UID

ibm16373236

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