Troubleshooting
Problem
After the upgrade of IBM cloud Private from version 3.1.2 to Version 3.2.0 customer experienced intermittent failure while logging into the cluster using cloudctl client.
" Error response from server. Status code: 401; message: {"error":{"statusCode":401,"name":"Error","message":"An error occurred while accessing the kube services rest api"}}root@alicmq001 ~]
Symptom
# cloudctl login
Authenticating...
OK Targeted account mycluster Account (id-mycluster-account)
FAILED
Error response from
server. Status code: 401; message:
{"error":{"statusCode":401,"name":"Error","message":"An error occurred while accessing the kube services rest api"}}
Authenticating...
OK Targeted account mycluster Account (id-mycluster-account)
FAILED
Error response from
server. Status code: 401; message:
{"error":{"statusCode":401,"name":"Error","message":"An error occurred while accessing the kube services rest api"}}
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBS6K","label":"IBM Cloud Private"},"ARM Category":[{"code":"a8m50000000Ck4qAAC","label":"IBM Cloud Private-\u003ECommand Line CLI"}],"ARM Case Number":"TS004485505","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
20 November 2020
UID
ibm16371164