Troubleshooting
Problem
After re-cycle the Cognos services , Query services is not initiate
Symptom
Error in Cognosserver.log
QueryService failed to start with the following command-line arguments: [D:\Program Files\ibm\cognos\analytics\ibm-jre\jre\bin\java.exe, ...
Launching dataset-service (WebSphere Application Server 19.0.0.12/wlp-1.0.35.cl191220191120-0300) on IBM J9 VM, version 8.0.6.0 - pwa6480sr6-20191107_01(SR6) (en_US) [AUDIT ] CWWKE0001I: The server dataset-service has been launched. [err] ERROR StatusLogger No log4j2 configuration file found. Using default configuration: logging only errors to the console. bi-health-feature started. com.ibm.bi.logging.onlog4j.Activator
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Installation and Configuration-\u003ECognos Configuration"}],"ARM Case Number":"TS004514880","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.6"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16368861