Troubleshooting
Problem
Client installation fails with "Error 2738. Could not access VBScript run time for custom action".
Symptom
The following error is seen when you install an IBM Spectrum Protect client:
Document Location
Worldwide
[{"Line of Business":{"code":"LOB69","label":"Storage TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"ARM Category":[{"code":"a8m0z000000GpKaAAK","label":"Client-\u003EInstall\/Configuration"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)"}]
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Historical Number
TS004461699
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Document Information
Modified date:
25 November 2020
UID
ibm16368017