Troubleshooting
Problem
After you configure an OIDC Generic namespace for Auth0, attempts to renew credentials fails with error "Unable to Authenticate"
Symptom
When users click "Renew Credentials" they are prompted for their login information, and then receive the message "Unable to Authenticate"
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16364547