IT34741: DELL UNITY 400 PROBE FAILURES IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• Dell Unity probe jobs in Storage Insights fail to complete,
  logging the following in the probe job log:
  Error 	Oct 28, 2020
  11:09:10.199 	HWN025032E 	Job failed during post processing of
  collected data from the data source.
  Error 	Oct 28, 2020
  11:09:11.329 	HWNEP0135E 	External process failed with error
  code 99.
  Error 	Oct 28, 2020 11:09:11.329 	HWN021503E 	The
  action cannot be completed
  
  The internal logging behind this
  failure shows the following:
  2020-10-21 13:09:12.064 - ERROR -
  Error processing data files. Exiting...
  2020-10-21
  13:09:12.064 - DEBUG - Writing status file... 2020-10-21
  13:09:12.064 - DEBUG - Exit code: 99
  2020-10-21 13:09:12.064 -
  DEBUG - Traceback (most recent call last): File
  "site-packages\vsi_thirdparty\MainLauncher.py", line 343, in
  run_reporter File "Reporter.py", line 217, in start File
  "Reporter.py", line 3517, in probe KeyError:
  'fs_link'
  2020-10-21 13:09:12.908 - ERROR - HWN025032E Job
  failed during post processing of collected data from the data
  source.
  ...
  
  
  ____________________________________________________
  The
  defect is against component: Performance
  Monitoring
  Server/Manager build/release: 5.4.0
  Problem as
  described by customer: Dell Unity 400 monitoring
  failure
  Initial customer impact (low/med/high): med
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * Dell Unity device                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Dell Unity probe jobs in Storage Insights fail to complete,  *
  * logging the following in the probe job log:                  *
  *                                                              *
  * HWN025032E Job failed during post processing of              *
  * collected data from the data source.                         *
  * HWNEP0135E External process failed with error code 99.       *
  * HWN021503E The action cannot be completed.                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.2   [ 5.4.2-IBM-SC ]
  IBM Storage Insights 1Q21   [ 5.4.2-IBM-SI-Patch ]
  
  ( release target 1Q 2021 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels