Troubleshooting
Problem
A device that was previously being managed in ITNCM, all of a sudden shows up with blanks in many of the fields in the ITNCM GUI.
Symptom
Most of the fields in the GUI are blank (including the device name). When that happens, the customer is unable to right click on the device to perform any functions (like delete).
The customer can create a new device entry as a replacement, but cannot get rid of the original device entry with the blanks.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS7UH9","label":"Tivoli Netcool Configuration Manager"},"ARM Category":[{"code":"a8m50000000L22pAAC","label":"ITNCM-\u003EITNCM-Base"}],"ARM Case Number":"TS004351124","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]
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Historical Number
TS004351124
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Document Information
Modified date:
09 May 2025
UID
ibm16357155