IJ28833: FIRST LOG IN USING TOKEN LICENSING WITH ANYWHERE PERMISSION FAILS

APAR status

• Closed as program error.

Error description

• PROBLEM:
  User occasionally sees a white screen when logging in
  to Maximo.
  Error displayed in logs.
  [10/12/20 7:54:46:903 EDT]
  00000211 SystemOut O 12 Oct 2020 07:54:46:865 [ERROR]
  [MAXMOBILE2] [] Token License: Failed while loading application
  startcntr for USERIDMAXADMIN
  java.lang.NullPointerException
  	at
  psdi.app.tokenlic.TokenLicenseUtil.findListOfFeaturesForCurrentU
  ser(TokenLicenseUtil.java:925)
  	at psdi.app.tokenlic.TokenLicens
  eUtil.loadApp(TokenLicenseUtil.java:714)
  	at psdi.webclient.syst
  em.controller.SystemEventHandler.loadapp(SystemEventHandler.java
  :204)
  	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
  Method)
  	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMe
  thodAccessorImpl.java:90)
  	at sun.reflect.DelegatingMethodAccess
  orImpl.invoke(DelegatingMethodAccessorImpl.java:55)
  	at
  java.lang.reflect.Method.invoke(Method.java:508)
  PERFORMANCE
  ISSUE:
  NA
  STEPS TO REPRODUCE:
  Maximo 761, setup token
  licensing, install Anywhere, log in as user with anywhere
  permission
  CURRENT ERRONEOUS RESULT:
  White screen
  EXPECTED
  RESULT:
  log in successfully
  ADDITIONAL INFO:
  NA
  ENVIRONMENT
  (SYSTEM INFO):
  App Server	IBM WebSphere Application Server
  9.0.5.5
  Version
  IBM Maximo Asset Management Scheduler 7.6.7.3
  Build 20190514-1348 DB Build V7673-78 HFDB Build HF7673-14
  IBM
  Maximo Anywhere 7.6.4.0 Build 20200117_195427-0500 DB Build
  V7640-12
  IBM Tpae Integration Framework
  7.6.1.1-MIF_7611_IFIX.20200402-1009 Build 20190422-1259 DB
  Build V7611-01
  IBM Maximo APM - Asset Health Insights 7.6.1.1
  Build 20190813-2128 DB Build V7611-19
  IBM Maximo for
  Transportation 7.6.2.5-20200814-1625 Build 20180730-2210 DB
  Build V7625-10 HFDB Build HF7625-17
  IBM Maximo Archiving with
  Optim 7.6.0.0 Build 20150819-0849 DB Build V7600-01
  Tivoli's
  process automation engine 7.6.1.1-IFIX20200724-1613 Build
  20190514-1348 DB Build V7611-365 HFDB Build HF7611-28
  IBM
  Maximo Asset Management Work Centers 7.6.0.4 Build $build$ DB
  Build V7604-119
  IBM Maximo Spatial Asset Management
  7.6.0.5-20200728-1718 Build 20190522-1410 DB Build V7605-09
  HFDB Build HF7605-07
  IBM Maximo Asset Management 7.6.1.1 Build
  20190514-1348 DB Build V7611-01
  IoT Connection Utility 7.6.0.2
  Build 20190426-2206 DB Build V7602-07
  IBM Maximo Health, Safety
  and Environment Manager 7.6.1.0-20200805-1125 Build
  20161020-0816 DB Build V7610-01
  TPAE OSLC Object Structure
  7.6.4.0 Build 20200219_092917-0500 DB Build V7640-04
  Server
  OS	Linux 3.10.0-1127.19.1.el7.x86_64
  Server DB	DB2/LINUXX8664
  11.1 (SQL11014)
  LOCAL FIX: N/A
  SECURITY IMPACT (Y/N): N
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who have access to ANYWHERE                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After Application server restart, login of users fail when   *
  * users have access to ANYWHERE. If a user who doesn't have    *
  * access to ANYWHERE logs in then the issue gets resolved and  *
  * users who have access to ANYWHERE can also login.            *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release TPAE 7.6.1.3_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels