IBM Support

Monitoring portal displays blank screen

Troubleshooting


Problem

When you launch the monitoring portal from an instance, it displays a blank (grey) screen.

Symptom

The following users or user groups cannot see the instance details in the monitoring portal nor they can see any message indicating that they do not have necessary permissions to view the details:
  • Who do not have any role or permission set but have access to pattern, environment profile, and instance
  • Who have only read-only access to an instance

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFQSV","label":"IBM Cloud Pak System Software"},"ARM Category":[{"code":"a8m0z000000cwmHAAQ","label":"Product Components-\u003EUI"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.3.2;2.3.3"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
19 November 2020

UID

ibm16350945