Troubleshooting
Problem
Event viewer shows the following fault:
Faulting application name: BIBusTKServerMain.exe, version: 11.1.5.1, time stamp: 0x5d9baa31 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000 Faulting process id: 0x160 Faulting application start time: 0x01d690357b6cd69c Faulting application path: C:\Program Files\ibm\cognos\analytics\bin\BIBusTKServerMain.exe Faulting module path: unknown
Report Id: 1xx27dxx-xxxx-xxxx-xxxx-d1axxx29fxxx Faulting package full name: Faulting package-relative application ID:
Symptom
BIBusTKServerMain.exe doesn't have administrator privileges.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3yAAC","label":"Installation and Configuration"}],"ARM Case Number":"TS004279606","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16349753