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Chrome 86 Updates Cause Issues with Cognos Analytics

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Abstract

A recent update of Chrome 86 has introduced issues which prevent the normal operation of reporting and other aspects of Cognos Analytics. We recognize this issue impacts many clients who use Chrome in conjunction with Cognos Analytics so we wanted to provide you with details around this situation.

Content

A recent update of Chrome 86 has introduced issues which prevent the normal operation of reporting and other aspects of Cognos Analytics.  We recognize this issue impacts many clients who use Chrome in conjunction with Cognos Analytics so we wanted to provide you with details around this situation. 
Update October 21:  ISSUE RESOLVED
Please be advised that Google has released build 86.0.4240.111 which corrects the defect that was introduced in an earlier build.  Chrome will automatically update to the latest build when you close/relaunch the browser.  You can check the build under Help -> About Google Chrome.
Update October 20:
  • Google/Chromium is expected to begin rolling out their fix later this week.  Please refer to the Chrome defect for details. 
  • IBM is targeting to release an Interim Fix for Cognos Analytics 11.0.13 on October 22 to workaround the Google defect
  • Please be aware the following 2 APARs are NOT related to the Chrome 86 defect.  Fixes for both of the below are included in Cognos Analytics 11.1.7.  These were originally included in the below table and have now been removed:
    • PH29213 - DASHBOARD FREEZES AND SHOWS STRANGE ICONS AFTER UPGRADING CHROME TO VERSION 85.0.4183.83
    • PH29517 - REPORT AUTHORING DOES NOT SHOW PROMPTS IN CHROME VERSION 85.0.4183.102 (OFFICIAL BUILD) (64-BIT)
The issue affects several releases which are active in market today, please refer to following table for details which outlines which release is affected by the APARs reported to date.
Release PH30463 PH30440 PH30333 PH30527 PH30382
11.0.6 Exists Exists Exists
11.0.7 Exists Exists Exists
11.0.8 Exists Exists Exists
11.0.9 Exists Exists Exists
11.0.10 Exists Exists Exists
11.0.11 Exists Exists
11.0.12 Exists Exists
11.0.13 Exists Exists Exists
11.1.2 Exists Exists Exists
11.1.3 Exists Exists Exists Exists
11.1.4 Exists Exists Exists
11.1.5 Exists Exists Exists Exists
11.1.6 Exists Exists
11.1.7 FP1
PH30463 - CHROME 86.0.4240.75 - REPORTING MENU THROWING JAVASCRIPT ERROR POP-UPS
PH30440 - PH30440 REPORT AUTHORING INTERFACE NOT WORKING PROPERLY WITH CHROME 86.0.4240.75
PH30333 - CANNOT CREATE NEW REPORTS AFTER UPGRADING CHROME TO VERSION 86.0.4240.75
PH30527 - CHROME VERSION 86.0.4240.75 - REPORTING INTERFACE UNRESPONSIVENESS
 
PH30382 - CHROME 86.0.4240.75 - REPORTING MENU THROWING JAVASCRIPT ERROR POP-UPS
Update October 20:
 
These issues were introduced by a defect in Chrome 86.  Details on this Chrome defect can be found at:
Workarounds to Consider:
It is important to note that these issues only exist when using Chrome 86 or Chromium.  Until the issue is resolved we encourage clients to consider one of the following:
  1. Use an alternate browser
  2. Upgrade to Cognos Analytics 11.1.7 Fix Pack 1 as the issues do not exist with this release
IBM is in communication with Google/Chromiumto prioritize and accelerate a resolution to this defect.  and a way forward to our many clients and users who rely on Chrome/Chromium to use Cognos Analytics to run their business.  For clients on 11.0.x, we will be releasing an Interim Fix for 11.0.13, our long term support release for 11.0 which will workaround the Chromium defect.  IBM is also reviewing what other release(s) we may remediate; a decision on this will be forthcoming soon once we have an understanding of the timeframe for Chromium to address their defect.
We recognize this is a critical issues for our clients and users and resolution of this is our top priority.  In the meantime, please check back to this page regularly for updates on the issues and target timelines.
For further questions or concerns please feel free to contact us directly.
Chris McPherson - Offering Manager, Cognos Analytics

Laura Knowles - Program Director, World Wide Technical Support - Cognos Analytics

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Document Information

Modified date:
21 October 2020

UID

ibm16348750