IJ28608: CALL HOME SCHEDULED UPLOADS FAILING AFTER A POWER LOSS

APAR status

• Closed as program error.

Error description

• If call home data collection process
  was interrupted because of
  a the power loss, the following data
  collection of the same schedule will
  fail due to the directory already existing.
  

Local fix

• mmdsh -N all rm -rf /var/mmfs/tmp/gather/*/*
  

Problem summary

•  If call home data collection process
  was interrupted because of
  a the power loss, the following data
  collection of the same schedule will
  fail due to the directory already existing.
  

Problem conclusion

• Benefits of the solution:
  Call Home scheduled data uploads
  will work again.
  Work Around:
  mmdsh -N all rm -rf /var/mmfs/tmp/gather/*/*
  Problem trigger:
  Power loss or restart of the Sysmonitor (mmsysmon.py)
  during a call home data collection
  Symptom:
  Component Level Outage
  Platforms affected:
  ALL Linux OS environments
  Functional Area affected:
  Callhome
  Customer Impact:
  High Importance
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SPEC SCALE STD

• Fixed component ID

  5737F33AP

Applicable component levels