Troubleshooting
Problem
Unable to create a new blank report against a transformer cube package.
Symptom
Instead of loading the cube metadata a pop error is displayed with this information:
"500 Internal Server error URL v1/metadata/fmmodels"
AAA-SYS-0001 An internal error occurred
java.lang.NullPointerExceptions ....generateCredential
AAA-SYS-0001 An internal error occurred
java.lang.NullPointerExceptions ....generateCredential
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3yAAC","label":"Installation and Configuration"},{"code":"a8m50000000Cl6nAAC","label":"Installation and Configuration-\u003EData Sources"},{"code":"a8m500000008d78AAA","label":"Reporting"}],"ARM Case Number":"TS004251724","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16344093