Troubleshooting
Problem
When upgrading or installing cloud pak for security V1.4, install may fail with an error of "common services CSV initialization failed".
IBM Common Services is installed as part of Cloud Pak for Security installation.
When scripts for common services installs are running, you may run into:
INFO- waiting common services csv initialization
[ERROR] common services CSV initialization failed
[ERROR] Common Services Validation has failed has failed
Failing with error: Launch script failed due to: exit status 1
Resolving The Problem
In order to resolve this issue, please perform uninstall and perform reinstall.
Perform uninstall:
cloudctl case launch --case ibm-cp-security --namespace <namespace> --inventory installProduct --action uninstall --args "--helm3 <path-to-helm3-cli> --inputDir <working_directory>/" --tolerance 1
reinstall:
cloudctl case launch --case ibm-cp-security --namespace <namespace> --inventory installProduct --action install --args "--license accept --helm3 <path-to-helm3-cli> --inputDir <working_directory>/" --tolerance 1
NOTE: Please ensure to back up data and restore data when upgrading Cloud Pak for Security.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8uAAA","label":"Install"}],"ARM Case Number":"TS004293701","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
06 October 2020
UID
ibm16343347