IBM Support

File restore through recovery agent returns message: "(0x80070519) The revision level is unknown" or "Service is not available".

Troubleshooting


Problem

Restoring a file by using the recovery agent of IBM Spectrum Protect for Virtual Environments - Data Protection for VMware or IBM Spectrum Protect for Virtual Environments - Data Protection for Microsoft Hyper-V fails, due to different Microsoft Windows deduplication level.

Symptom

File-level restore (FLR) by using the recovery agent can fail due to the Microsoft Windows deduplication design.

Following are the possible file restore scenarios that will result in a different error, while the underlying issue is related:

  • FLR for a backed-up Virtual Machine (VM,) with OS Microsoft Windows Server (2012 or 2012 R2) and deduplication enabled, by using a Windows mount proxy installed on Windows Server 2016 or 2019. The process fails with: "(0x80070519) The revision level is unknown" message.
  • On the opposite, FLR for a backed-up VM, with OS Windows Server 2016 or 2019 and deduplication enabled, by using a Windows mount proxy installed on Windows Server 2012 R2.
    The restore fails with error: "Service is not available".
  • FLR for a backed-up Virtual Machine (VM,) with OS Microsoft Windows Server 2019 and deduplication enabled, by using a Windows mount proxy installed on Windows Server 2016.
    The process fails with: "(0x80070519) The revision level is unknown" message.


 

Document Location

Worldwide

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Historical Number

TS004164897; TS003823994; TS015614260

Document Information

Modified date:
08 April 2024

UID

ibm16342887

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