Troubleshooting
Problem
When starting Content Manager in a new installation of IBM Cognos Analytics 11.1.7 using a new Content Store database the following message is shown in Cognos Configuration tool:
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. Cause: CM-CFG-5137 Content Manager was unable to complete the initialization of the content store. For more information, review the log file. Before you restart Content Manager, you may need to recreate the content store database or clean it using dbClean_*.sql. Stack trace: CM-CFG-5137 Content Manager was unable to complete the initialization of the content store. For more information, review the log file. Before you restart Content Manager, you may need to recreate the content store database or clean it using dbClean_*.sql
Cleaning the database using dbClean_*.sql and starting Cognos again fails with the same message.
Symptom
The following messages are shown twice each in Cognos Configuration and in cogaudtit.log logfile during the startup:
'LogService', 'StartService', 'SUCCESS'.
'LogService', 'StartService', 'Success'.
Investigation of what tables get created shows that each attempt to start Cognos leaves different sets of tables in the content store.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z000000TN5vAAG","label":"Installation and Configuration-\u003EContent Store"}],"ARM Case Number":"TS004142204","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
14 January 2026
UID
ibm16339671