Troubleshooting
Problem
You configured the IBM Security Guardium Alerter feature to add the system capability of delivering alerts and other information via e-mail messages, by the means of the Microsoft™ Office 365™ public SMTP server.
Under some environment conditions, there is a long delay between the time an alert is generated at the Guardium system and the time it is processed by the e-mail server for delivery.
Symptom
You do not notice error messages of any kind at the Guardium appliance after you finished the SMTP configuration but you identify a considerable difference between the time the alert was generated and the time it reaches the inbox of your configured e-mail account, ranging from several minutes to more than 2 hours.
When you check your "messages" file, you find out some error messages, please refer to "Diagnosing The Problem" section.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z0000001ermAAA","label":"ALERTS"},{"code":"a8m0z000000Gp0MAAS","label":"AUTHENTICATION"}],"ARM Case Number":"TS003981588","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.0"}]
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Document Information
Modified date:
30 September 2020
UID
ibm16336551