Transforming for the better
The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly.
The journey to a better Request for Enhancements program
As we move forward, we’ll retire some elements of the existing program and you may receive notifications about your requests. These notifications will be the result of actions taken by the product owners and may include the closure of your Request for Enhancements for different reasons.
In 2021, we’ll introduce an enhanced process, which will provide the level of service and the responsiveness you expect.
While we’re transforming, we ask that you continue to submit your Request for Enhancements as you do today.
We truly value your relationship with us, and we’re committed to delivering an outstanding client experience to you.
If you have any questions, please get in touch with your IBM representative.