IBM Support

QRadar: Events are assigned incorrectly to Default Domain when seeing performance degradation

Troubleshooting


Problem

Events that match filters for a custom Domain instead show up in the Default Domain.

Symptom

Events show up with a Low-Level Category of Stored, and in the Default Domain around the same time that Events routed directly to storage notifications are seen.

Errors such as the following are present in qradar.error on the Event Collector where the event was received.
com.ibm.si.ec.filters.normalize.DSMFilter: [WARN] [NOT:0080004101][xxx.xxx.xxx.xxx/- -] [-/- -]Device Parsing has sent a total of 18603 event(s) directly to storage. 18603 event(s) have been sent in the last 60 seconds.  Queue is at 99 percent capacity.

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtEAAQ","label":"Log Activity"},{"code":"a8m0z000000cwtiAAA","label":"Performance"}],"ARM Case Number":"TS004116309","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
17 September 2020

UID

ibm16333105