Troubleshooting
Problem
The TSRM Gateway is failing to create ticket with user NETCOOL not found in ICD.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSLMDU","label":"Tivoli Netcool\/OMNIbus Gateways"},"ARM Category":[{"code":"a8m500000008Zz2AAE","label":"Gateways-\u003ETicketing Gateways-\u003ETSRM Gateway nco_g_tsrm"}],"ARM Case Number":"TS003985732","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Historical Number
TS003985732
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Document Information
Modified date:
09 May 2025
UID
ibm16332367