IJ27734: AFTER UPGRADE 7.6.1.0 TO 7.6.1.1 SOME APPLICATIONS ARE REQUESTING A DIFFERENT LICENSE FEATURE MAXIMO-TRANS-AO

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  we are not able to access the Maximo
  Application after applying Fixpack 7611 in token licensing env
  
  
  PROBLEM:
  unable to login
  
  PERFORMANCE ISSUE:
  no
  
  STEPS TO
  REPRODUCE:
  upgrade 7.6.1.0 to 7.6.1.1 will duplicate
  issue
  
  
  EXPECTED RESULT:
  to be able to login after
  upgrade
  
  ADDITIONAL INFO:
  Prior to upgrade, all application
  were requesting token license feature Maximo-Trans. After
  upgrade some applications are requesting a different license
  feature Maximo-Trans-AO (customer not entitled for this
  feature)
  
  ENVIRONMENT (SYSTEM INFO):
  Production
  
  System
  Information:
  
  App Server IBM WebSphere Application Server
  9.0.0.11
  Version Tivoli's process automation engine
  7.6.1.1-IFIX20200421-0944 Build 20190514-1348 DB Build
  V7611-365 HFDB Build HF7611-08IBM Maximo Asset Management Work
  Centers 7.6.0.4 Build $build$ DB Build V7604-119IBM Maximo
  Asset Management Scheduler 7.6.7.3 Build 20190514-1348 DB Build
  V7673-78 HFDB Build HF7673-12IBM Tpae Integration Framework
  7.6.1.1 Build 20190419-2330 DB Build V7611-01IBM Maximo Asset
  Management Scheduler Plus 7.6.7.3 Build 20190514-1348 DB Build
  V7673-01IBM Maximo Asset Configuration Manager 7.6.7.0 Build
  20180730-2325 DB Build V7670-28IBM Maximo Asset Management
  7.6.1.1 Build 20190514-1348 DB Build V7611-01IBM Maximo for
  Transportation 7.6.2.0 Build 20160114-1557 DB Build V7620-12IoT
  Connection Utility 7.6.0.2 Build 20190426-2206 DB Build
  V7602-07
  Server OS Linux 3.10.0-1127.8.2.el7.x86_64
  Server DB
  Oracle 18.0 (Oracle Database 18c Standard Edition 2 Release
  18.0.0.0.0 - Production Version 18.7.0.0.0)
  
  LOCAL FIX:
  none
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of token License environment.                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After upgrading from 7.6.1.0 to 7.6.1.1 some users get Token *
  * License error.                                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in latest release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  UPGRADE PROGRAM

• Fixed component ID

  5724R46UP

Applicable component levels