Troubleshooting
Problem
After an upgrade of Cognos, some or all schedules return the following error:
QE-DEF-0368 Unable to decrypt user name and password credentials from the content store. Review and save the Cognos Configuration settings to configure your reporting environment.
Regenerating cryptographic keys does not resolve this issue.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16326899