IT34092: NETAPP ONTAP 9 DEVICES WITHOUT A COMPLETED PROBE MAY CAUSE STORAGE INSIGHTS INSTANCE UPGRADE FAILURES.

APAR status

• Closed as program error.

Error description

• In rare cases, if you are using Storage Insights to monitor
  NetApp ONTAP 9 device which has Probe failures, the Q3 Storage
  Insights instance update may potentially fail.
  
  To avoid this
  issue, contact IBM Support or open a support case at https://www
  .ibm.com/mysupport/.
  ___________________________________________
  _________
  DB2 Version used for Server: N/A
  The defect is
  against component: Storage Insights
  Server/Manager
  build/release (TPC): N/A
  Agent build/release (TPC):
  N/A
  Server/Manager (OS): N/A
  Agent(OS):
  N/A
  ____________________________________________________
  Problem
  as described by customer:
  NetApp ONTOP 9 Probe
  failures.
  Initial customer impact (low/med/high): med
  

Local fix

• Engage Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * NetApp ONTAP 9 device                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In rare cases, if you are using Storage Insights to monitor  *
  * NetApp ONTAP 9 device which has Probe failures, the Q3       *
  * Storage                                                      *
  * Insights instance update may potentially fail.               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.1   [ 5.4.1-IBM-SC ]
  IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels