Troubleshooting
Problem
Administrators who experience issues where the high availability (HA) displays 'Unknown' in the user interface from the Console. The unknown state of the standby appliance can be confirmed with the HA state command. If the primary appliance cannot connect to the secondary appliances due to a missing SSH key, the following error is displayed: Sent update status of host xx.xx.xx.xx to UNKNOWN.
Symptom
The System and License management interface from the Admin tab can displays the Host Status column as 'Unknown'.
The logs on the active HA appliance can display the following INFO message in /var/log/qradar.log.
[hostcontext.hostcontext] [Server Host Status Processor] com.q1labs.configservices.controller.ServerHostStatusUpdater: [INFO] [NOT:0000006000][X.X.0.97/- -] [-/- -]Sent update status of host 192.168.0.98 to UNKNOWN
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtXAAQ","label":"High Availability"}],"ARM Case Number":"TS004101129","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.0;7.3.1;7.3.2;7.3.3;7.4.0;7.4.1"}]
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Document Information
Modified date:
16 May 2024
UID
ibm16326029