Troubleshooting
Problem
This technical note provides further information and a workaround for administrators with communication issues between encrypted QRadar® appliances and WinCollect 7.3.0 agents as described in APAR IJ26949.
Symptom
Recently updated WinCollect 7.3.0 (V7.3.0-24) agents cannot communicate or register to the QRadar appliance when the host is encrypted in the deployment. When this issue occurs, WinCollect agents cannot register or receive log source updates due to the communication issue between the agent and the QRadar® appliance.
Document Location
Worldwide
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Document Information
Modified date:
17 November 2020
UID
ibm16325963