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Error when trying to set Threshold Alerts of Database Settings in Planning Analytics Workspace Administration "Could not load data. Please try again later. For assistance contact IBM support"

Troubleshooting


Problem


Error when trying to set Threshold Alerts of Databbase Settings in Planning Analytics Workspace Administration
"Could not load data. Please try again later. For assistance contact IBM support"

Error Message

Cause

Problem is casued by notification_thresholds.json file corruption

Resolving The Problem

1. Shutdown IBM Planning Analytics Administration Agent via windows services
2. Locate and rename the file

   notification_thresholds.json to OLD_notification_thresholds.json

   In a default local installation you should find it in
   C:\Program Files\ibm\cognos\tm1_64\paa_agent\paaAgentCache\notification_thresholds.json
3. Restart the IBM Planning Analytics Administration Agent
4. Now attempt to reset the Threshold Alerts and a new notification_thresholds.json will be created
5. Previous configuration information will have been lost and will need to be reset
 

Document Location

Worldwide

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Document Information

Modified date:
10 September 2020

UID

ibm16325197