IT34028: HSM PROACTIVE SUPPORT NOT ENABLED EVENT ERRONEOUSLY SHOWN IN ADVISOR TAB OF STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• The Advisor tab in Storage Insights is able to show events
  associated with the storage devices. For a particular A9000,
  the following event is received and displayed every 3-4 weeks,
  although there have been no changes in the Proactive Support
  status for the device. In fact, Proactive Support is enabled in
  Hyper-Scale Manager (HSM).
  
  HSM Alert: Proactive
  Support
  Proactive Support isn't enabled on 1 [system]
  Contact
  IBM support
  
  As a side note, the received event is
  automatically acknowledged by Storage Insights, indicating that
  it has a closed status. This means that the condition of the
  event is resolved and Proactive Support is enabled in HSM. This
  event can be ignored until a fix is provided.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing the Advisor tab to see    *
  * device events                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In the IBM Storage Insights GUI, the Advisor tab should      *
  * show events associated with the storage devices.             *
  *                                                              *
  * For a particular A9000, the following event is received      *
  * and displayed every 3-4 weeks, although there have been      *
  * no changes in the Proactive Support status for the device.   *
  * In fact, Proactive Support is enabled in Hyper-Scale         *
  * Manager (HSM).                                               *
  *                                                              *
  * HSM Alert: Proactive                                         *
  * Support                                                      *
  * Proactive Support isn't enabled on 1 [system]                *
  * Contact                                                      *
  * IBM support                                                  *
  *                                                              *
  * As a side note, the received event is automatically          *
  * acknowledged by Storage Insights, indicating that it has a   *
  * closed status. This means that the condition of the event is *
  *                                                              *
  * resolved and Proactive Support is enabled in HSM.            *
  *                                                              *
  * This event should be ignored until a fix is provided.        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels