Troubleshooting
Problem
QRadar SOAR App Host installs successfully and integrations deploy, however all functions and workflows fail to complete successfully.
Symptom
Errors from the logs in the container, show a problem with authenticating using the server's API Key:
get_client api_key_secret=opts["api_key_secret"]) File "/opt/app-root/lib/python3.6/site-packages/resilient/co3base.py", line 162, in set_api_key BasicHTTPException.raise_if_error(response) File "/opt/app-root/lib/python3.6/site-packages/resilient/co3base.py", line 62, in raise_if_error raise BasicHTTPException(response) resilient.co3base.BasicHTTPException: Unauthorized: /etc/rescircuits/app.config: OK
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001jTpAAI","label":"Integrations-\u003EAppHost"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
28 June 2024
UID
ibm16323747