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FNRPB8051E The solution cannot be saved because of the following error: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Troubleshooting


Problem

When the user attempts to save a solution in Case Manager Builder, they receive the error:
 
FNRPB8051E The solution cannot be saved because of the following error: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
 
The IBM® WebSphere trace logs for SSL and the Case Manager Builder trace logs show the following messages:
 

[14/08/20 12:56:03:213 EDT] 0000017b SystemOut   O wsdl url: file:/D:/IBM/WebSphere/AppServer/profiles/Node1Profile/installedApps/<servername>/CaseBuilder_SingleCluster.ear/CaseBuilder.war/WEB-INF/wsdl/WSCPEService.wsdl

[14/08/20 12:56:03:215 EDT] 0000017b SystemOut   O CPE WS URL From CbConfig.Properties: https://<servername>:9080/WSCPEService/WSCPEServiceSoapService

[14/08/20 12:56:03:215 EDT] 0000017b SystemOut   O SOAP address: https://servername>:9080/WSCPEService/WSCPEServiceSoapService

[14/08/20 12:56:03:215 EDT] 0000017b SystemOut   O Verify doc elements: {X0XXXX73-0000-X18X-XF3X-X4XX0148X34X} Data: [X@3x88xx7x

[14/08/20 12:56:03:215 EDT] 0000017b SystemOut   O contenttype: text/xml

[14/08/20 12:56:03:215 EDT] 0000017b SystemOut   O fileneame retrevial name: sdf.xml

[14/08/20 12:56:03:230 EDT] 0000017b WSChannelFram A  CHFW0019I: The Transport Channel Service has started chain HttpsOutboundChain:<servername>:9080:-970643022.

[14/08/20 12:56:03:232 EDT] 0000017b SystemOut   O Using SSLEngineImpl.

[14/08/20 12:56:03:232 EDT] 0000017b SystemOut   O SSLv3 protocol was requested but was not enabled

[14/08/20 12:56:03:232 EDT] 0000017b SystemOut   O SSLv3 protocol was requested but was not enabled

.......

[14/08/20 12:56:03:233 EDT] 0000017b SystemOut   O ALPNJSSEExt not initialzed for Client

[14/08/20 12:56:03:233 EDT] 0000017b SystemOut   O *** ClientHello, TLSv1.2

.......

[14/08/20 12:56:03:234 EDT] 0000017b SystemOut   O WebContainer : 7, WRITE: TLSv1.2 Handshake, length = 188

[14/08/20 12:56:03:234 EDT] 0000017b SystemOut   O [Raw write]: length = 193

14/08/20 12:56:03:236 EDT] 0000017b SystemOut   O WebContainer : 7, fatal error: 80: problem unwrapping net record

javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

[14/08/20 12:56:03:236 EDT] 0000017b SystemOut   O WebContainer : 7, SEND TLSv1.2 ALERT: fatal, description = internal_error

[14/08/20 12:56:03:236 EDT] 0000017b SystemOut   O WebContainer : 7, WRITE: TLSv1.2 Alert, length = 2

[14/08/20 12:56:03:241 EDT] 0000017b SystemOut   O CPEServiceInvoker UpdateCPEDOcs Exception: javax.xml.ws.soap.SOAPFaultException: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

[14/08/20 12:56:03:242 EDT] 0000017b CPEServiceInv E com.ibm.acm.icmbuilder.api.logging.CBLogger error CPEServiceInvoker UpdateCPEDOcs Exception: javax.xml.ws.soap.SOAPFaultException: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000ClA1AAK","label":"Case Management-\u003ECase App Development-\u003ECase Builder"}],"ARM Case Number":"TS004047173","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
10 March 2021

UID

ibm16263009

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