Troubleshooting
Problem
User1 and User2 launch Controller classic. Both can logon OK.
User1 launches Controller Web and logs onto to the same database. This works OK.
However, User2 launches Controller Web and tries to logon to the same database. An error appears.
Problem only affects one user.
Symptom
One user gets the following error after typing in their username/password into Controller Web:
Not authorized
Other users can successfully logon to Controller Web.
The 'bad' user can successfully logon to Controller classic.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GnFaAAK","label":"Controller WEB"}],"ARM Case Number":"TS003822487","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16262335