IBM Support

JazzSM DASH - Fix pack installation errors: "java.io.FileNotFoundException:...dashRollback.xml (No such file or directory)", "java.io.IOException: Cannot run program "/opt/IBM/JazzSM/bin/ant_exec_rc.sh"", "...fxtag already exists"

How To


Summary

On a second attempt to apply a Jazz for Service Management (JazzSM) Dashboard Application Services Hub (DASH) upgrade multiple failure messages were written to the Installation Manager (IIM) log:

###
ERROR: The following error occurred while executing this line:

/opt/IBM/JazzSM/install/tip/tipWrapperInstall.xml:300: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/tip/tipWrapperInstall.xml:310: The following error occurred while executing this line:

java.io.FileNotFoundException: /opt/IBM/JazzSM/ui/temp/fixpack/dashRollback.xml (No such file or directory) [/opt/IBM/JazzSM/install/tip/tipWrapperInstall.xml:215]

CRIMA1217E ERROR: A problem occurred during the execution of the /opt/IBM/JazzSM/install/fsconfig.xml file.
Explanation: A package has an issue that cannot be resolved by Installation Manager.

User Action: Identify the package that has the issue by looking at the installation history. In Installation Manager, click File > Installation History. In console mode, enter S: View Installation History. Contact IBM customer support.

ERROR: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/fsconfig.xml:188: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/fsconfig.xml:175: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/was/start_was.xml:17: The following error occurred while executing this line:

/opt/IBM/JazzSM/install/was/was.xml:101: Execute failed: java.io.IOException: Cannot run program "/opt/IBM/JazzSM/bin/ant_exec_rc.sh" (in directory "/opt/IBM/JazzSM/install"): error=13, Permission denied [/opt/IBM/JazzSM/install/fsconfig.xml:183]

CRIMA1020E ERROR: Failed to extract zip com.ibm.tivoli.tacct.psc.install.server.config.properties 1.0.0.20190329-0559. File /opt/IBM/JazzSM/properties/version/Jazz_for_Service_Management-1.1.0.1.fxtag already exists.

Explanation: A compressed file was not extracted because the extraction will overwrite an existing file. An issue has occurred with the package that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM Support.
###

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m500000008btoAAA","label":"DASH-\u003EDASH UI Services - Installation Category-\u003EDUIS-Installation - Upgrade\/Cumulative Patch Install"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

Modified date:
11 August 2020

UID

ibm16258053

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