IJ26472: NEWLY INSTALLED AGENT OR INSTANCE WILL NOT STOP WITH SYSTEMCTL STOP AT SHUTDOWN

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-ITM-SP0007)

APAR status

• Closed as program error.

Error description

• When an ITM agent (or agent instance) is newly installed,
  systemctl will not stop the agent (or agent instance) at system
  shutdown.
  This can lead to incorrect information remaining in
  the ITM RunInfo file which can cause a problem when systemctl
  attempts to start the agent at system startup.
  
  RECREATE
  INSTRUCTIONS:
  These recreate steps are Linux (RedHat 7 and
  above, Suse 12 and above) specific.
  1) Install the OS agent
  from the 063000700 media.
  2) Configure the OS agent.
  3) Start
  the OS agent.
  4) Stop the OS agent.
  5) Apply
  6.3.0.7-TIV-ITM-SP0003
  6) Run UpdateAutoRun.sh
  7) Start the OS
  agent using itmcmd directly.
  8) Run systemctl status and cinfo
  -r
   Notice that it started, however systemctl shows no status
  for the agent.
  9) Stop the OS agent using systemctl
  10) Run
  systemctl status and cinfo -r
   ERROR: Notice that it did not
  stop and systemctl shows no status for the agent.
  

Local fix

Problem summary

• Newly installed agent or instance will not stop with systemctl
  stop at shutdown
  
  
  When an ITM agent (or agent instance) is newly installed,
  systemctl will not stop the agent (or agent instance) at system
  shutdown.
  
  This is caused by the fact that systemctl start has not yet been
  used to start the agent, so systemctl status is not aware of the
  agent.
  

Problem conclusion

• The scripts UpdateAutoRun.sh, CandleAgent, and CandleServer have
   been changed to fix the problem.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
  | Service Pack | 6.3.0.7-TIV-ITM-SP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels