IT33609: NETAPP STORAGE DEVICE PROBE FAILS WITH: HWNEP0135E EXTERNAL PROCESS FAILED WITH ERROR CODE 99.

IBM Spectrum Control 5.4.0 (August 2020)

APAR status

• Closed as program error.

Error description

• A NULL value is created when returning the data of virtual disk
  type created from datastores from a VMware Vcenter.
  
  Probe Job
  ends in the following errors:
  
  HWN025032E Job failed during
  post processing of collected data from the data
  source.
  HWNEP0135E External process failed with error code
  99.
  
  Trace Log Contains the following errors:
  
  in probe
  ValueError: invalid literal for int() with base 10: '-'
  
  <date/time stamp> - ERROR -
  HWN025032E Job failed during post
  processing of collected data from the data
  source.
  ____________________________________________________
  DB2
  Version used for Server: N/A
  The defect is against component:
  Storage
  Server/Manager build/release (TPC): 5.3.7
  Agent
  build/release (TPC): N/A
  Server/Manager (OS): N/A
  Agent(OS):
  N/A
  ____________________________________________________
  Problem
  as described by customer: Unable to Probe netapp 9.6P4
  device.
  Initial customer impact (low/med/high): low
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users adding and     *
  * monitoring NetApp 9.6 storage device                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * This problem may be encountered when adding and              *
  * attempting to monitor NetApp 9.6 storage device, if          *
  * the NetApp makes use of a disk type called                   *
  * "VMDISK" which is created from datastores from a             *
  * vmware vCenter.                                              *
  *                                                              *
  * A NULL value is created when returning the data of virtual   *
  * disk type created from datastores from a vmware vCenter.     *
  *                                                              *
  * Probe Job ends in the following errors:                      *
  *                                                              *
  * HWN025032E Job failed during post processing of collected    *
  * data from the data source.                                   *
  * HWNEP0135E External process failed with error code 99.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q20   [ 5.4.0-IBM-SC ]
  IBM Spectrum Control 5.4.0   [ 5.4.0-IBM-SC ]
  
  ( release target 3Q 2020 / August )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels