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Rest query fails from Service Management Unite v1.1.7 to ITM TEPS Dataprovider

Troubleshooting


Problem

Service Management Unite v1.1.7 is configured to connect to ITM TEPS / Dataprovider.
A query for MQ agents fails with this error:
KFWITM217E Request error: SQL1_CreateRequest failed, rc=202 + SQL1_DistReqError

Symptom

TEPS / RTEMS MQ Agent Application support:

mq   WebSphere MQ Monitoring Agent                             tms     07.30.02.00   201611130917    20200716 1817   0

mq   WebSphere MQ Monitoring Agent                             tps     07.50.02.00   201807092204    20200629 1724   0

mq    WebSphere MQ Monitoring Agent                             tpw     07.50.02.00   201807092204    20200427 1930   0

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Historical Number

TS003961187

Document Information

Modified date:
10 July 2024

UID

ibm16251931