Troubleshooting
Problem
A previously working instance of IBM Resilient Circuits fails to connect to IBM Resilient with an error such as "certificate verify failed."
Symptom
Actions and workflows may cease to work and customised code running in IBM Resilient Circuits may not be acting on incidents.
Checking the app.log of IBM Resilient Circuits shows the following errors
Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",),))
packages/requests/adapters.py", line 514, in send raise SSLError(e, request=request) SSLError: HTTPSConnectionPool(host='xx.xx.com', port=443): Max retries exceeded with url: /xx/xx/?key=xxx=xx.xx.xx.xx (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",),))
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z0000008ZtGAAU","label":"Integrations-\u003EResilient Circuits"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
19 April 2021
UID
ibm16251657