This guide is intended primarily for IBM Spectrum Control and Storage Insights clients, but also for IBMers who need to work with Spectrum Support.
The purpose of this reference guide is to help you:
• Get the most value out of Spectrum Control & Storage Insights Support.
• Understand how to engage Spectrum Control & Storage Insights Support and what to expect from IBM.
• Know whom to contact, and how, if there is a problem with Spectrum Control & Storage Insights Support.
• Learn about additional Support levels and Services options.
This guide is intended as a high-level overview. For further details about IBM Standard Support processes, refer to the IBM Support Guide (All your support needs under one roof):
• https://www.ibm.com/support/pages/node/733923
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